Metro de Sevilla once again records positive data in its demand during the past year. Specifically, our Seville metro closed in 2024 with 22,690,753 passengers transported, a record number, which represents a growth of 11% compared to the previous year and with which the total number of users transported by the Metro de Sevilla amounts to nearly 236 million since its inauguration in 2009.
April was the month with the highest number of trips (2,63 million), with Puerta Jerez, San Bernardo and Nervión being the busiest stations. In addition, the average number of annual travelers during 2024 was of 61,997 users per day.
Implantación de la nueva señalética en la Estación de San Bernardo.
Regarding the distribution of trips by travel tickets used, the Transport Consortium Card, the Bonometro, and the Bono Plus 45 have accounted for 97% of the validations. In addition, the bank card payment system, Tap&Go, which was pioneered in 2020 by Metro de Sevilla, has continued to grow and reached a share of 23.65% of the total validations carried out last year, having been used by almost 5,4 million passengers, 36% more than in 2023.
As for the user experience, speed was the most valued aspect in the annual satisfaction survey, and our users gave a remarkably high overall rating for service provision. This score reflects Metro de Sevilla’s commitment to continuous improvement and to always offering the best service and travel experience to our users.
Thus, among the milestones of last year, the signage redesign project launched to facilitate people’s orientation and optimize their transit through the facilities and trains stands out, improving their experience. After a pilot assembly in which different alternatives were analyzed, the solution is being extended to all stations and facilities in the metropolitan area. This renovation has been accompanied by the change of Metro de Sevilla logo, developed by the Public Works Agency. Both initiatives seek to offer a modern, coherent image that is more aligned with the needs of users.
Finally, during 2024, the multichannel system of the Customer Service Office has served 50,703 people, with WhatsApp being the channel preferred by travelers to resolve their queries through Telmo, Metro de Sevilla’s virtual assistant, concentrating 62% of information requests.
Indeed, Telmo has recently evolved, incorporating a new audio data entry format, which allows it to maintain natural and satisfactory conversations with the user. An innovation with which Telmo positions itself at the forefront of the digital transformation of urban transport, providing solutions that integrate cutting-edge technology to improve the user experience and enhance operational efficiency.